Hotel Guest Verification
Verity captures OTP verification, geolocation, IP address, and digital consent during guest check-in — then generates compliance-ready evidence reports when disputes are filed.
How It Works
Verity adds a quick verification step to your existing check-in process that captures everything you need to dispute fraudulent chargebacks.
Front desk enters guest details — name, phone, card last 4, check-in dates.
Guest receives a secure verification link via SMS on their personal device.
Guest taps the link and consents to the stay policy. Verity captures IP, geolocation, timestamp, and device info.
All verification data is encrypted and stored with a complete audit trail. OTP code confirmed by staff.
Generate a compliance-ready evidence report in one click, formatted for Visa, Mastercard, or Amex.
Why Verity
Not generic fraud prevention. Purpose-built for the hospitality industry's specific chargeback challenges.
Reports formatted to meet Visa, Mastercard, and American Express arbitrator requirements. Structured evidence packets with the right format, documentation, and data for each network.
Geolocation, IP address, and timestamp verification prove the cardholder — or someone with their phone — was physically at your hotel during check-in.
Doesn't slow down your front desk. Staff enter guest details, send an SMS, and the guest handles the rest on their phone. No extra hardware needed.
Designed to work alongside Elavon payment processing and Sabre SynXis property management. No rip-and-replace — just a new layer of protection.
Your guests' data is protected with the same standards used by major financial institutions.
AES-256
Encryption
TLS 1.3
In Transit
Privacy First
By Design
AWS Secured
Infrastructure
See how much you could save
Calculate how much Verity can save your property in chargeback losses
See how Verity can protect your property in a 15-minute walkthrough.
No commitment required · Personalized to your property